Acreage Holdings is one of the largest vertically integrated, multi-state operators of cannabis licenses and assets in the U.S. We deeply believe in the transformational power that cannabis has to heal and change the world. Our mission is to champion and provide access to cannabis’ beneficial properties by creating the best quality products and experiences. The Dispensary Associate is responsible for interacting with, educating, and advising patients either in person or over the phone, preparing consumer order requests, accurately processing point-of-sale transactions, and maintaining accurate cash handling by conforming to Acreage’s cash handling policies. The Dispensary Associate will be required to be cross-trained in all other administrative functions.

Essential Functions and Responsibilities

• Provide excellent customer service to all patients and customers and communicate in a positive and friendly manner in person and over the phone
• Assists with legally checking both adult-use consumers and medical patients according to the most recent standard operating procedures and Connecticut cannabis regulations
• Accurately process all point-of-sale transactions and verify order accuracy with customers
• Resolve inquiries with professionalism while diffusing stressful situations. Partner with a member of management for assistance as needed to ensure excellent customer service
• Able to answer questions about Connecticut cannabis laws and the Company from members and others
• Assists consumers in purchasing products on-site on the on-line website
• Provide information regarding adult-use products, as well as accessories sold on site.
• Assists the Assistant Dispensary Manager with cash management on a daily and weekly basis.
• Perform end of day closing procedures in POS system & investigate any variances at end of shift. Report any variances to closing manager to ensure effective communication & resolution
• Comply with standard operating procedures and State regulations as well as adhering to patient confidentiality (HIPPA) laws and Company policies and procedures
• Maintains a clean, safe, and welcoming environment inside and outside the facility.
• Other duties that may be assigned by either the Assistant Dispensary Manager or the Dispensary Manager according to the business needs.